Terms of Service

1. Parties & Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between:

• Global ICT Technologies (Pty) Ltd · Registration No. 2019/084939/07 · VAT No. 4340314170 · 829 Frhensch Street, Moreleta Park, Pretoria, Gauteng, 0044 ("we", "us", "the Company"); and
• Any person or entity ("you", "the user", "the client") who accesses our website or engages our services.

By using our website or services, you confirm that you are at least 18 years old (or legally competent to contract), that you have read these Terms, and that you agree to be bound by them. If you do not agree, please do not use our website or services.

2. Use of Website

Permitted use

You may access and use our website for lawful purposes only, including to learn about our services, contact us, and request quotes.

Prohibited conduct

You may not:

• Use the website in any way that violates applicable South African law or regulation
• Attempt to gain unauthorised access to our servers, databases or connected systems
• Transmit any malware, spam, or harmful code via our contact forms or any other means
• Scrape, crawl or harvest content from the website without our written permission
• Use our website in a manner that could damage, disable or impair its functioning
• Misrepresent your identity or affiliation when contacting us

Availability

We endeavour to keep the website available at all times but do not guarantee uninterrupted access. We reserve the right to withdraw or amend the website without notice for maintenance, updates or any other reason.

3. Our Services

Global ICT Technologies provides ICT products and services including, but not limited to: networking and connectivity, managed IT services, cloud and hosting, cybersecurity, VoIP and communications, servers and infrastructure, backup and disaster recovery, and web and application development.

The provision of any specific service is subject to a separate service agreement, proposal or statement of work entered into between us and the client. These Terms apply alongside any such agreement; in the event of conflict, the specific service agreement will prevail.

We reserve the right to decline any request for services at our sole discretion.

4. Quotes & Agreements

• All quotes and proposals provided by us are valid for 30 days from the date of issue unless otherwise stated.
• Quotes are subject to change based on changes to your requirements, hardware pricing fluctuations, exchange rate movements (for imported equipment), or changes in third-party vendor pricing.
• A quote does not constitute a binding agreement. A binding agreement is formed only upon our written acceptance of your order or signing of a service agreement.
• We may require a deposit before commencing work, as specified in the relevant quote or agreement.

5. Payment Terms

• All amounts are quoted and invoiced in South African Rand (ZAR) inclusive of VAT at the prevailing rate (currently 15%), unless otherwise stated.
• Standard payment terms are 30 days from invoice date unless otherwise agreed in writing.
• Payment may be made by EFT to our nominated bank account as detailed on the invoice.
• Late payments may attract interest at the rate prescribed under the Prescribed Rate of Interest Act, 55 of 1975, as amended.
• We reserve the right to suspend services where invoices remain unpaid beyond agreed terms, after reasonable notice.
• Hardware and software purchases may require full payment upfront or a non-refundable deposit before procurement.

6. Intellectual Property

All content on this website — including text, graphics, logos, icons, images, code and design — is the property of Global ICT Technologies (Pty) Ltd or its content suppliers and is protected by applicable South African and international intellectual property law.

You may not reproduce, distribute, modify, or create derivative works of any content on this website without our prior written consent.

Client deliverables

For development or creative services, intellectual property in deliverables transfers to the client only upon full payment of all amounts due, unless otherwise agreed in the service agreement. We retain the right to use deliverables in our portfolio unless you instruct otherwise in writing.

Third-party software and licences

Where we supply, install or configure third-party software (e.g. Microsoft 365, Sophos, Veeam), intellectual property in that software remains with the respective vendor. Licence terms of the relevant vendor apply.

7. Liability & Warranties

Website disclaimer

The website and its content are provided "as is" without any warranty of any kind, express or implied. We do not warrant that the website will be error-free, uninterrupted, or free of viruses or harmful components.

Service warranty

We warrant that services will be performed with reasonable care and skill by appropriately qualified personnel. We do not warrant that any solution will be free of defects or that it will meet your requirements in all circumstances.

Limitation of liability

To the fullest extent permitted by applicable law, Global ICT Technologies shall not be liable for any:

• Indirect, consequential, incidental or special loss or damage
• Loss of data, profit, revenue, business or goodwill
• Losses arising from third-party software, hardware failures, cyberattacks or circumstances beyond our reasonable control

Our total aggregate liability for any claim arising out of or in connection with any service shall not exceed the total fees paid by you for the specific service giving rise to the claim in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by South African law, including the Consumer Protection Act, 68 of 2008, where applicable.

8. Privacy & Data

The collection and processing of your personal information is governed by our Privacy Policy, which forms part of these Terms by reference. By using our website or services, you acknowledge and accept our Privacy Policy.

We comply with the Protection of Personal Information Act, 4 of 2013 (POPIA). Our registration details are: Reg. No. 2019/084939/07 · VAT 4340314170.

9. Third-Party Links & Content

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those sites. We have no control over third-party content and accept no responsibility for it. Accessing third-party sites is entirely at your own risk and subject to their own terms and privacy policies.

10. Termination

We reserve the right to suspend or terminate your access to the website, or to terminate any service agreement, with reasonable notice in the following circumstances:

• Material breach of these Terms or a service agreement that is not remedied within 14 days of written notice
• Non-payment of amounts due after reasonable notice
• Conduct that is unlawful, abusive or harmful to our staff, systems or other clients
• Insolvency, business rescue or liquidation of the client

On termination, provisions that by their nature should survive (including payment obligations, intellectual property, and limitation of liability) will continue to apply.

11. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.

In the event of a dispute, the parties agree to first attempt to resolve the matter through good-faith negotiation within 21 days of written notice of the dispute. If unresolved, either party may refer the matter to mediation before initiating formal legal proceedings.

You consent to the jurisdiction of the Gauteng Division of the High Court of South Africa (Pretoria), or the appropriate Magistrate's Court, for the resolution of any disputes arising from these Terms.

These Terms constitute the entire agreement between us regarding use of the website and, together with any applicable service agreement, the entire agreement regarding the provision of services.

Amendments

We may amend these Terms at any time by publishing an updated version on the website. Continued use of the website after publication of changes constitutes acceptance. We will update the "Last updated" date at the top of this page when changes are made.

Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed and the remaining provisions will continue in full force.

12. Contact Us

If you have any questions about these Terms of Service, please contact us: